If you’re looking to contact Topps, one of the largest and most historic trading card companies in the world best known for their extensive line of baseball cards, there are a few different options you can use depending on the nature of your inquiry.

Founded way back in 1938, Topps is headquartered today in New York City and has contact information readily available on their website at Topps.com. There is no singular main phone number listed for general customer support inquiries regarding their iconic baseball card products.

To start, let’s discuss how to handle more routine questions about existing orders, replacements, or general product inquiries. For these types of matters, Topps has established an online dealer support portal where registered dealers and retailers can log in to view order statuses, check on shipments, request replacements, and communicate directly with a Topps representative regarding day-to-day business operations.

Unfortunately, this dealer support system is not accessible to individual hobbyists, collectors, or consumers. So for fans and customers seeking answers to questions about packs, boxes and various trading card releases, the best initial point of contact would be via email. Topps maintains a dedicated customer service email at customercare@topps.com which should be used for non-urgent baseball card and collectibles inquiries.

Representatives monitor this inbox and typically respond to emails within 1-2 business days. It’s worth noting the email is only monitored during regular business hours, so don’t expect an instant reply. Be sure to include details about the nature of your question or issue in the subject line to help facilitate a speedy response.

Now, if you’re trying to contact Topps for a more serious problem that requires immediate attention, such as a significant order discrepancy, potential counterfeit cards, or other timely compliance matters, you’ll need to reach out directly by phone.

For these more pressing issues, the primary Topps baseball customer service telephone number to call is 201-833-8100. Please be aware this is the general company number, so you may experience long wait times or be transferred around since it doesn’t connect you directly to any specific department.

It’s certainly worth a try if your need is urgent, but don’t expect the quickest resolution to more complex problems via this route. An email is still likely the better first step to outline the issue in detail before following up with a phone call if needed.

Beyond the basic customer service support, Topps does maintain a few other department-specific extensions that could potentially be of use depending on the nature of your call:

For questions specifically related to licensing and partnerships, the licensing department direct line is 201-833-8200.

If you need assistance with shop.topps.com website order fulfillment or have an issue with an online purchase, try calling the e-commerce customer service line at 646-367-7998.

Authenticated card certification and grading questions can be directed to the quality control/authentication team at 201-833-8175.

Professional sports memorabilia/rare card queries may be best handled by the sports/specialty card division at 201-833-8130.

Retailer inquiries about account management, rep contacts, shipping logistics etc. should call the dealer service line at 201-833-8125.

While phone contact may occasionally be necessary, I’d stress that email is still the preferred first point of communication for most routine hobbyist-level baseball card customer support needs with Topps. Be patient, include all relevant details in your message, and understand reply times may vary depending on current work volume for the representatives.

With over 80 years in the trading card industry and a massive dedicated fanbase, Topps understandably fields a huge number of customer inquiries each day. Following the outlined contact guidelines and managing expectations will help you get the most timely and effective assistance from their support staff. Whether you need order status, replacement cards, product questions or more, with a bit of diligence you should be able to resolve most issues by reaching out to Topps directly.